AI product engineer
Build and test agent tools
Build and integrate an agent whose tools and behavior can be checked. Choose one of these fictional cases and work through the evidence with your team.
12 resources · Page 1 of 1
Follow new releases →
hands-on tutorial · Rasa Community
Check the commands sent by your router-support agent
Test outage checks, customer confirmation and the device command behind a router restart.
hands-on tutorial · Rasa Community
Match a payment receipt to the customer’s order
Check the order and amount in a payment receipt before a voice assistant announces that payment succeeded.
hands-on tutorial · Rasa Community
Detect a flight change with an unfinished baggage update
Check flights, bags and other linked services before telling a traveller that a booking change is complete.
hands-on tutorial · Rasa Community
Cancel an identity check before it unlocks an account
Verify that cancelling a check changes the account state as well as the assistant’s reply.
hands-on tutorial · Rasa Community
Explain “label created” in parcel tracking
Use tracking evidence to tell a customer whether an order was delivered or only had a shipping label created.
hands-on tutorial · Rasa Community
Update a roadside pickup location without sending two jobs
Confirm the corrected location and check the original dispatch before sending another roadside assistance job.
case study · Rasa Community
Check uploaded documents before filing an insurance claim
Use recorded upload and scan status when an assistant prepares an insurance claim with photos and an invoice.
case study · Rasa Community
Recover an unfinished request to move an energy account
Find out whether a move was scheduled before asking again or changing the date.
case study · Rasa Community
Check which permissions an IT assistant granted
Compare the requested access with the permissions actually added instead of relying on a successful receipt.
case study · Rasa Community
Test both balance checks before sending a bank transfer
Check an outdated balance and insufficient funds separately so one refusal does not hide a missing transfer check.
case study · Rasa Community
Check delivery before retrying an appointment reminder
Inspect the booking and original delivery attempt before retrying a reminder after an error.
build study · Rasa Community
How to verify a SIM swap request in a voice agent
Tie each SIM swap check to the line it approves and enforce it in the tool, so an approval for one line cannot move another.