Conversation designer / UX specialist
Design clear agent conversations
Help users understand, correct and recover from agent interactions. Choose one of these fictional cases and work through the evidence with your team.
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hands-on tutorial · Rasa Community
Recover a card dispute after its reply is lost
Look up the original dispute before filing again when the service loses its acknowledgement.
case study · Rasa Community
Respond to financial hardship during a repayment chat
Help a customer who cannot afford basic living costs without treating a later repayment request as a resolved hardship.
case study · Rasa Community
A phone appointment is not a branch visit
A customer changes from a phone appointment to a step-free branch visit. Work through the confirmation, the old slot and a booking whose result is unknown.