85 resources · Page 4 of 5
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guide · Rasa Community
What evidence to ask for before approving an agent action
A clean transcript does not prove an AI agent action is safe, so ask for tool tests that fail when the check is removed.
guide · Rasa Community
How to measure an AI agent handoff to a human
Test that each fact your human desk needs reaches the handoff on the agent’s own path, and measure handle time from real calls.
guide · Rasa Community
Why TTS failover comes back after a voice agent restart
A restart wipes the voice router's memory of a failing vendor, and a total outage logs no failover, so alert on the failure type.
build study · Rasa Community
How to verify a SIM swap request in a voice agent
Tie each SIM swap check to the line it approves and enforce it in the tool, so an approval for one line cannot move another.
guide · Rasa Community
Is an MCP server a drop-in replacement for your tools?
Before you approve a move of agent tools to an MCP server, check where each tool now gets the customer id it acts on.
guide · Rasa Community
How to audit the documents an AI agent writes
List every way the model can change a document your agent writes, then test each one the way the agent calls it.
case study · Rasa Community
A phone appointment is not a branch visit
A customer changes from a phone appointment to a step-free branch visit. Work through the confirmation, the old slot and a booking whose result is unknown.
guide · Rasa Community
AI agent rollout: rehearse the rollback before the pilot
Plan an agent rollout with dependency checks, outcome signals, a verified fallback, and a rollback drill that proves who can stop an unsafe release.
guide · Rasa Community
How to test an AI agent’s permissions
Review an agent’s permissions with a worked action register, evidence from the tool boundary, and named owners for authorisation, handoff, and unresolved risk.
guide · Rasa Community
How to stop customers repeating themselves after a handoff
Build the human agent’s first screen from the fields your voice agent collected, and test the transfer promise against what your own tools send.
guide · Rasa Community
How to build test fixtures from your agent's own code
If your agent tests pass on a session you typed by hand, build that session from the key lists your agent's code reads and writes.
guide · Rasa Community
AI agent release criteria: why 90% completion is not enough
Turn agent evaluation results into a release decision with an explicit denominator, a worked decision record, and owners for rollout and unresolved risks.
guide · Rasa Community
Human handoff from an AI agent: ask before sharing context
Design and test an agent-to-human handoff with explicit consent, a useful context packet, and recovery paths when the receiving team is unavailable.
guide · Rasa Community
What a voice agent should say before verifying the caller
Caller ID tells your voice agent which number is calling, not who is holding the phone, so plan what it says before the caller confirms.
guide · Rasa Community
How to mutation test an AI agent guard in Python
Break your AI agent's guard on purpose, one small edit at a time, and check that your tests fail for every edit you make.
guide · Rasa Community
Build your first Rasa agent
Run a small Rasa agent locally, inspect the tool behind its answers, and make your first change with one complete downloadable starter.
guide · Rasa Community
How to choose a useful first task for an AI agent
Decide which workflow deserves an AI agent using a worked scope brief, a measurable outcome, and a boundary your product and engineering team can test.
guide · Rasa Community
How to build an agent test set that exposes failures
Build an agent evaluation set with explicit task slices, traceable data, factual assertions, and failure cases that a headline success rate would hide.